Frequently Asked Questions

Everything you need to know about your JW PEI shopping experience.

Where do you ship from and how long does delivery take?

We ship our designer pieces globally. Standard shipping typically takes 7-15 business days, while express shipping options are available at checkout for faster delivery within 3-7 business days.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.

Are JW PEI products made from real leather?

No, we are committed to ethical fashion. All JW PEI bags and accessories are crafted from high-quality vegan leather and recycled plastic bottles, maintaining a luxury feel without the animal impact.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible payment options such as Klarna and Afterpay in select regions.

Will I have to pay customs or import duties?

International orders may be subject to local customs duties and taxes depending on your country's regulations. These fees are not included in our shipping costs and must be paid by the recipient.